What’s the Deal with No-Shows?
You've likely seen those dooming signs in some medical offices that warn you: "All no-show appointments will be charged $50 for the missed visit." These threats are generally made to avoid missed appointments that could have been used by other patients that day requiring treatment or management. But charging patients hasn't been proven to be successful in preventing no-shows, nor does it correspond with a patient
That is the primary reason we care about No-Shows: they use up
Some clinics have opted to overbook – like airlines – to fill the spots that "may" be empty that day because of the statistical numbers of daily no-shows. We don't want to do that because it reflects a mistrust of our patients and a disrespect for the patient-physician relationship. It also isn't much better than charging patients for missed appointments. Put bluntly, we aren't big fans of these methods – we know stuff comes up – and we'd prefer to find a way to manage changes with communication between both parties versus penalties.
This brings up the same day appointments: we have those for those last minute issues that arise – just noticed a prescription needs a refill, you daughter has an ear ache that isn't going away, or that nagging cold seems to be getting worse, not better. We have same day appointments for those last minute emergencies, so if you are thinking of coming in but unsure whether you need a formal appointment, you can always wait and decide to book a same day appointment. I say book the
If you have no-showed, send us a message on Facebook and let us know why: felt better?
What we do ask: just call,
Thanks again for helping us improve health care services in Drumheller!