Are you taking new patients?
Riverside Medical is not accepting new patients at this time, but we do have a waitlist available.
How do I become a patient?
Please call the clinic at 403-823-5000 to be placed on the waitlist for new patients.
How can I book an appointment?
Information on booking an appointment is available here.
Are you seeing patients during Covid?
Yes, we are currently seeing patients in-person as well as providing telehealth options for care. In-person appointments are staggering and limited to help with social distancing public health guidelines.
Is it possible to get a same day appointment?
Yes, please call 403.823.5000 to see what same day appointments are available.
Should my child see a pediatrician or a family physician?
Both pediatricians and family doctors can provide care for babies, children and teens. They do routine care (check-ups, immunizations) and see children when they are sick. In most rural towns, the family physician provides routine care and they may refer your child to a pediatrician for a specific health issue, while remaining involved in your child’s care.
Can I book a meet and greet appointment before formally transferring my file?
Of course! We understand that patients want to ensure that a physician is a good fit for their goals and values. Booking a meet and greet appointment is a reasonable request and strongly encouraged. This will also provide us with an opportunity to relay our practice philosophies and introduce you to our outstanding staff.
When is the clinic open?
Riverside Medical was established in June of 2017 by Dr. Rithesh Ram and is currently open 5 days a week. Monday - Friday 9:00am - 5:00pm
What is the clinics address?
Box 1990 - 3rd Floor 180 Riverside Drive East, Drumheller, AB T0J 0Y0
What is the clinic’s email address?
What is the clinic’s phone?
Our phone number is 403-823-5000
What is the model of the “Patient Medical Home”?
As noted at www.patientsmedicalhome.ca, in this vision, every family practice across Canada offers the medical care that Canadians wants: seamless care that is centered on individual patients’ needs, within their community, throughout every stage of life, and integrated with other health services.
Why are the exam rooms themed instead of formal offices?
The concept of the clinic is the Patient’s Medical Home. This model puts the patient first. Having a physician office structure would make the environment physician-centric and take away from the vision of a patient medical home. We hope the theme rooms make it easy for patient flow and give you a comfortable space for your physician appointment targeted to your individual needs at each visit.
a. DID YOU KNOW….?
Forms, notes or other documents will not be completed without at least one booked in-person appointment to review the request, determine if it is appropriate, and if it is, to then initiate our process to complete (including associated costs) which can take a minimum of 4 weeks to complete depending on the request and responses from any third parties (including insurance companies, CRA, Service Alberta, WCB, patient’s workplace, etc) that are involved.
b. DID YOU KNOW….?
Fax refill requests from pharmacies are not considered urgent, and can therefore take up to 4 weeks to review to decide if the refill will be provided.
c. DID YOU KNOW....?
All Riverside Medical patients (including, lodge, pediatric, out of towners) that are taking ANY long term medications (including birth control refills) must see a provider at least once a year for continuity of care.
d. DID YOU KNOW...?
Patients requesting refills of medication that have not been previously prescribed by a provider at Riverside Medical will need an in-person appointment to review for any refills.
e. DID YOU KNOW...?
Patients who have had tests completed by another provider outside of Riverside Medical (whether it be in the hospital, chiropractor or another healthcare practitioner) and would like our opinion, must have an appointment to review.
f. DID YOU KNOW...?
Our Riverside Medical Providers take care of a very large number of patients, and therefore, some of them do not provide telehealth appointments due to disruptions with booked in-person appointments.
g. DID YOU KNOW...?
NO SHOW Appointments and Same day Cancellations are subject to a fee to be paid prior to next appointment.
Regular Appointment: $75
Drivers Medical or Screening (Annual Check up) $160
Procedure appointment ( Excision/Biopsy, IUD insertion/removal, pap, injections) $200
- Ocean Tablets: Online Banking, Online Purchasing, Google searches. If you have ever done any of these then you are capable of filling out Ocean Forms (pre-appointment questionnaires) which are mandatory for every visit. Forms can be specific to a number of factors including but not limited to reason for visit, medical history, social history, general information etc. To receive and complete these forms before your appointment, leave your email address and request forms be sent to you ahead of time.
- If you do not complete these forms fully, appropriately and to the best of your knowledge, you will be asked to redo them before a provider will see you. If you refuse, you will not be seen.
- Late patients - Please call the clinic and leave a message if you are going to be late. We will do our best to take care of an urgent concern you may have but our Physicians have extremely busy schedules between their clinic and hospital responsibilities. Therefore the provider may ask you to book a subsequent appointment if you have multiple concerns or issues.