Attention all Riverside Medical patients
Starting immediately, you are able to book appointments online with Dr. Rithesh Ram. Please follow the link to set up your account.

You can also book an appointment by calling us at 403-823-5000 or by sending us an email at appointments@riversidemedical.ca.  

Please allow 24 hours for our staff to respond to email requests.

Most appointments are scheduled for 10-15 minutes. When booking, you will be asked the nature of your visit to allocate appropriate time. If you need a longer appointment, for an annual Preventative Screening Appointment, a Driver's Medical, an in-office procedure (such as a biopsy or IUD insertion), WCB or Paperwork/Forms to be completed, please notify the receptionist at the time of booking. 

At Riverside Medical, we understand that there are times when health concerns arise suddenly and cannot wait for a scheduled appointment.

If you feel you must see a doctor on an urgent basis, we will do our best to accommodate your needs.

Type of Appointments:

1. Regular Visits: most visits are regular visits, where patients come to discuss new or existing concerns.
2. Medication Refills. During Covid times, we try to limit our number of in-office visits. If you are renewing a long-standing medication, we may be in a position to do this via a telephone or virtual consult.
3. Preventative Care Visits: these appointments replace the “Annual Physical.” They entail a review of age-appropriate screening, assessments of chronic medical conditions, and focused physical exams. At these appointments, medication renewals can also be addressed.
4. Well Baby / Well Child Visits: Your primary care provider can be a pediatrician or Rural Generalist. As your child grows and develops, you’ll likely turn to your child’s primary care provider with questions or concerns, and he or she can refer you to a pediatrician if there are complex health conditions to diagnose and support in management.
5. Chronic Pain Appointments: Pain is a wide spectrum of disorders including acute pain, chronic pain and cancer pain, or sometimes a combination of these. Pain can also arise for many different reasons such as surgery, injury, nerve damage, and metabolic conditions such as diabetes. Occasionally, pain can even be the problem all by itself, without any obvious cause at all. Our team of professionals can help patients learn to better manage their painand daily function. We focus on teaching self-management techniques.
6. Driver’s Medical
7. WCB
8. Hospital Follow-Ups
9. In-Office Procedures: these may include joint injections, biopsies, prolotherapy, IUDs, and much more.

Questions of Etiquette:

Please be aware that Riverside Medical has zero tolerance for staff abuse. If you are in violation of this request for respect, you may be discharged from the clinic.

No Shows: we understand that life happens and you may at times be unable to attend your appointment. Please advise us, even an hour before, for these appointments can often be used by someone else. If you have frequent No Shows, you may be required to pay a $50 no-show fee prior to your subsequent booking.

Lateness: we understand that at times you may be late. Please advise our staff as soon as possible so they can work with our schedules to prevent delays to the care of other patients. If you are more than 15 minutes late, you will be asked to rebook your appointment.

As courtesy to other patients, if you are late, your appointment will be shortened to the remainder of the original scheduled appointment. If you are more than 10 minutes late, you may be asked to wait as a walk-in or be asked to reschedule.

We recognize that unforeseen circumstances can happen to anyone. We ask that you provide us with as much notice as possible if you are unable to attend a scheduled appointment. After repeat no-show appointments, a bill will be sent to patients with the expectation that the bill is paid prior to any subsequent appointments. We thank you for your understanding.

• Regular Scheduled Appointment: $50
• Same-Day Scheduled Appointment: $100

• Missed Regular Appointment $75
• Missed Drivers Medical or Yearly Screening (Check up) $160
• Missed Procedure Appointment (IUD insertion/Removal, Excision/Biopsy, Injection, Pap) $200
• Uninsured Visits (No eligible Health Care) Regular Visit (up to 10 min) $40, Complete Exam $160
• Record Request: $25 (first 20 pages, 0.25/page thereafter)

1. Blue Cross Special Authorization forms: $55

2. General insurance eligibility examination and form completion: $480

3. Attending physician’s statement: $375

4. Disability benefit report: $245

5. Medical examination report: $960 – $2,340

6. Third-party requested letters on patient attended: $480

7. Proof of death physician’s statement other than vital statistics: $85–150

8. Note of fitness or illness: $145

9. Periodic industrial health or Ministry of Transport Licenses: $480

10. Employment Insurance forms: $150

11. Driver’s medical: $295

12. Veteran’s Affairs: $135

13. Canada Revenue Agency disability tax credit: $120

14. Canada Pension Plan (CPP) disability: initial medical report: $100

15. Canada Pension Plan (CPP) disability: Reassessment Medical Report: $50

16. Canada Pension Plan (CPP) disability: Medical Report – Recurrence of the Same Medical Problem: $50

17. Canada Pension Plan (CPP) disability: Medical Report – Scan-able Impairment Evaluation: $50

18. Canada Pension Plan (CPP) disability: Narrative Report Photocopied information from patient’s chart and/or brief statement (less than 15 minutes): $50

19. Canada Pension Plan (CPP) disability: Narrative Report Short narrative report – one page (15–20 minutes): $150

20. Canada Pension Plan (CPP) disability: Narrative Report Full narrative report – two pages (40–45 minutes): $450

21. Canada Pension Plan (CPP) disability: Narrative Report Detailed narrative report – three or more pages (1 hour): $650

22. Transfer of, and access to, medical records under the Health Information Act (HIA).
1) The regulations state that the request will not be processed until:
     a) The applicant has agreed to pay the fee.
     b) The applicant has made a deposit of at least 50% of the fee.

Basic fee of $25, plus:

• Fee for severing, plus
• Material costs (excluding basic mailing costs included in the basic fee)

Time to review to determine whether severing is required, or to review and identify the parts of the record to be severed:

• Physician time: $45 per 1/4 hour to a maximum of 3 hours
• Technician (staff) time: $6.75 per 1/4 hour to a maximum of 3 hours
• Time to supervise applicant’s examination of original records: Technician (staff) time $6.75 per 1/4 hour

Photocopies,hardcopy, laser print, and computer, print outs

• $0.25 per page after the first 20 pages

Producing a record from an electronic record

• Computer processing:

• Physician time: $45 per 1/4 hour
• Technician (staff) time: $6.75 per 1/4 hour
• Time to supervise applicant’s examination of original records: Technician (staff) time $6.75 per 1/4 hour

• Computer report generation:

• $10 per 1/4 hour

Charges to retrieve records or to return records, or both, from another location

• Technician (staff) time: $6.75 per 1/4 hour

Courier charges or delivery charges, or both, to send copies to applicant other than by mail or fax

• Technician (staff) time: $6.75 per 1/4 hour Plus actual courier/delivery costs

Any expedited requests: Subject to additional costs at a minimum of 200% of the total expected cost